What kind of client is your personal pleasure? Hands on or hands off? A lawyer client? A client in denial about prospects of success? Or of course, the crazy (truly crazy!) client? Those are the five types of client identified solo Kim Fanady’s recent article for Small Firm Business, entitled, Close Encounters of the Client Kind (11/8/04). Fanady writes:
Dealing with individual clients is a whole different world [from corporate clients]. You have to be one part lawyer, one part psychologist, one part money manager, one part confidante, one part coach — and usually play a few other roles as well. The role or roles that you’ll have to play will usually be determined by the type of client.
There’s a positive side to these problem or idiosyncratic clients, however: they make you truly appreciate when a really good client walks through the door.
Related posts:
- The Paradox of Client Service
- The Limits of Managing Client Relationships
- What Makes A Perfect Client?
- Why You Should Listen to Your Clients
- What Do You Do If Your Clients Want to Lead A Revolution? Join Them, Of Course!
