You noted that “Clients who believe that their cases were mishandled have sued We the People and the FTC has fined the company for deceptive advertising practices,” adding that “Those efforts should be sufficient to protect clients from the inadequacies of document prep services.” I have represented clients who purchased document prep services online. Customers of such services often do not have the money to sue the online company, especially after suffering the harm in there case (often from litigation over poorly drafted contracts). Thus, there is a need for document prep companies to be stopped. Maybe they will be stopped by market forces as attorneys find ways (like you suggested) to provide document preparation services at lower rates.