Comments on: How Responsive Are You? http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/ Great Things Come in Small [Law] Practices! Thu, 10 May 2012 10:49:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Dave http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-1454 Dave Sun, 05 Feb 2006 17:35:07 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-1454 Good point Carolyn. I agree with you, when you have a small practice, certain things take priority, and you can't be running around for everything all of the time. Also, the more the client will allow the staff to answer the question, the easier your life will be. Good point Carolyn. I agree with you, when you have a small practice, certain things take priority, and you can’t be running around for everything all of the time.
Also, the more the client will allow the staff to answer the question, the easier your life will be.

]]> By: Dave http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-5792 Dave Sun, 05 Feb 2006 17:35:00 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-5792 Good point Carolyn. I agree with you, when you have a small practice, certain things take priority, and you can't be running around for everything all of the time. Also, the more the client will allow the staff to answer the question, the easier your life will be. Good point Carolyn. I agree with you, when you have a small practice, certain things take priority, and you can’t be running around for everything all of the time.
Also, the more the client will allow the staff to answer the question, the easier your life will be.

]]> By: Jennifer http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-1453 Jennifer Sat, 04 Feb 2006 21:17:29 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-1453 I agree. It is very hard to return phone calls within a 24 hour timespan if you are preparing for trial or working on a brief on a tight deadline. Clients need to realize that not everything can be responded to at lightening speed. But I think that there can be an accomodation made if the client is experiencing an urgent situation in their eyes. At least the attorney can reply to the clent's urgency and explain that this matter will be dealt with. It goes back to human nature in that everyone wants to have a voice. I agree. It is very hard to return phone calls within a 24 hour timespan if you are preparing for trial or working on a brief on a tight deadline. Clients need to realize that not everything can be responded to at lightening speed. But I think that there can be an accomodation made if the client is experiencing an urgent situation in their eyes. At least the attorney can reply to the clent’s urgency and explain that this matter will be dealt with. It goes back to human nature in that everyone wants to have a voice.

]]> By: Jennifer http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-5791 Jennifer Sat, 04 Feb 2006 21:17:00 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-5791 I agree. It is very hard to return phone calls within a 24 hour timespan if you are preparing for trial or working on a brief on a tight deadline. Clients need to realize that not everything can be responded to at lightening speed. But I think that there can be an accomodation made if the client is experiencing an urgent situation in their eyes. At least the attorney can reply to the clent's urgency and explain that this matter will be dealt with. It goes back to human nature in that everyone wants to have a voice. I agree. It is very hard to return phone calls within a 24 hour timespan if you are preparing for trial or working on a brief on a tight deadline. Clients need to realize that not everything can be responded to at lightening speed. But I think that there can be an accomodation made if the client is experiencing an urgent situation in their eyes. At least the attorney can reply to the clent’s urgency and explain that this matter will be dealt with. It goes back to human nature in that everyone wants to have a voice.

]]> By: LawBiz Blog http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-1455 LawBiz Blog Tue, 31 Jan 2006 13:31:10 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-1455 <strong>Client service - an update and different perspective</strong> Carolyn, in response to my comment about client responsiveness, suggests that fast response is not always possible. I agree. There are some options, however, that one can apply to achieve a similar result. First, if you are busy and employ... Client service – an update and different perspective

Carolyn, in response to my comment about client responsiveness, suggests that fast response is not always possible. I agree. There are some options, however, that one can apply to achieve a similar result. First, if you are busy and employ…

]]> By: LawBiz Blog http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-5793 LawBiz Blog Tue, 31 Jan 2006 13:31:00 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-5793 <strong>Client service - an update and different perspective</strong> Carolyn, in response to my comment about client responsiveness, suggests that fast response is not always possible. I agree. There are some options, however, that one can apply to achieve a similar result. First, if you are busy and employ... Client service – an update and different perspective

Carolyn, in response to my comment about client responsiveness, suggests that fast response is not always possible. I agree. There are some options, however, that one can apply to achieve a similar result. First, if you are busy and employ…

]]> By: Ben Glass http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-1452 Ben Glass Mon, 30 Jan 2006 15:22:00 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-1452 we teach our clients that they we don't handle unplanned inbound phone calls, emails get treated with no greater priority than phone, fax, letters. They accept this policy when they sign on and they understand that they need to make an appointment for phone calls. It's much more efficient than playing phone tag. We have had no complaints and in my view these "24" hour policies are a hugely inefficient way to run a business. we teach our clients that they we don’t handle unplanned inbound phone calls, emails get treated with no greater priority than phone, fax, letters. They accept this policy when they sign on and they understand that they need to make an appointment for phone calls. It’s much more efficient than playing phone tag. We have had no complaints and in my view these “24″ hour policies are a hugely inefficient way to run a business.

]]> By: Ben Glass http://myshingle.com/2006/01/articles/law-practice-management/how-responsive-are-you/#comment-5790 Ben Glass Mon, 30 Jan 2006 15:22:00 +0000 http://174.120.83.8/~sh1ngl3/421/how-responsive-are-you/#comment-5790 we teach our clients that they we don't handle unplanned inbound phone calls, emails get treated with no greater priority than phone, fax, letters. They accept this policy when they sign on and they understand that they need to make an appointment for phone calls. It's much more efficient than playing phone tag. We have had no complaints and in my view these "24" hour policies are a hugely inefficient way to run a business. we teach our clients that they we don’t handle unplanned inbound phone calls, emails get treated with no greater priority than phone, fax, letters. They accept this policy when they sign on and they understand that they need to make an appointment for phone calls. It’s much more efficient than playing phone tag. We have had no complaints and in my view these “24″ hour policies are a hugely inefficient way to run a business.

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