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Good News from Dan Hull

by Carolyn Elefant on March 6, 2006 · 6 comments

in Client Service,Legal Profession Trends,Solo Practice Trends

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Dan Hull of What About the Clients speads some good cheer for us solo and small firm lawyers with this post referencing a recent study that only 30 percent of clients would recommend their law firm and that poor client service is driving clients away.  As Dan recaps:

it’s what I’ve been telling you for 6 months. Good news for smaller
firms and boutiques willing and able to capture, serve and keep BigLaw
clients.

Sounds like good news, indeed.

Related posts:

  1. Twelve Rules of Great Client Service
  2. Can Small Fry Catch Big Clients? That’s My Shingle’s Raison d’Etre
  3. News From the Home Front
  4. Good News for Solo and Small Firm Estates Lawyers?
  5. Small Firms Drawing Big Attention from Big Clients

  • http://blogs.law.harvard.edu/ethicalesq David Giacalone

    Sadly, if you’d like to learn more about what clients want, the study costs $1600. (I was hoping to learn if clients want to spend MORE money with “value billing,” like Ron Baker and Matt Homann and others seem to suggest). Don’t even bother with the 22-page pdf “executive Summary” — it has no substance in it and is a 22-page ad for the Study and BTI.

  • http://blogs.law.harvard.edu/ethicalesq David Giacalone

    Sadly, if you’d like to learn more about what clients want, the study costs $1600. (I was hoping to learn if clients want to spend MORE money with “value billing,” like Ron Baker and Matt Homann and others seem to suggest). Don’t even bother with the 22-page pdf “executive Summary” — it has no substance in it and is a 22-page ad for the Study and BTI.

  • http://www.myshingle.com Carolyn Elefant

    David,
    Thank you for doing the follow up here. All of the so-called “studies” – like the ones put out by Robert Half (showing that most people if given a choice would not go solo) tend to be publicity vehicles. I guess your advice on the $1600 is well taken – rather than read a survey to find out what clients want, maybe we should ask them (and not bill them for it)

  • http://www.myshingle.com Carolyn Elefant

    David,
    Thank you for doing the follow up here. All of the so-called “studies” – like the ones put out by Robert Half (showing that most people if given a choice would not go solo) tend to be publicity vehicles. I guess your advice on the $1600 is well taken – rather than read a survey to find out what clients want, maybe we should ask them (and not bill them for it)

  • http://www.whataboutclients.com/archives/2006/03/more_commentary.html What About Clients?

    More on the BTI Consulting Study.

    It’s right here from Law.Com and it follows our March 4 post “High-End Clients Not Happy at All” and great posts earlier this month by Gerry Riskin, Carolyn Elefant and Tom Kane….

  • http://www.whataboutclients.com/archives/2006/03/more_commentary.html What About Clients?

    More on the BTI Consulting Study.

    It’s right here from Law.Com and it follows our March 4 post “High-End Clients Not Happy at All” and great posts earlier this month by Gerry Riskin, Carolyn Elefant and Tom Kane….

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