Even if you don’t deal with corporate counsel as part of your law practice, this article, GCs Vent Their Frustrations About Outside Counsel (Recorder, 5/23/06) is worth reading, because it can help improve your relationship with any clients. The article lists what corporate counsel don’t like about their outside counsel. Unpopular practices include (1) surprising clients with large bills; failing to call; raising rates (or not cutting back on costs) during economic downturns and sending a large document without some kind of summary. ermine the GC’s position in the company.
Take a look at the article and think about whether you’re guilty of some of these practices, and what you can do to change.