The Limits of Managing Client Relationships

More lawyers are focusing on managing client relations, adopting techniques from putting ourselves in our clients’ shoes to soliciting feedback through surveys to treating them with respect.  But sometimes, no matter what we do, clients get frustrated and angry – often not with their lawyers but with the inherent limitations of our justice system – and this kind of tragedy results. 

Related posts:

1. Declining Representation Without Peril
2. A Client’s Role in Case Strategy
3. Client Serving Firm
4. DO YOU RECOGNIZE AT LEAST ONE OF THESE CLIENT-TYPES
5. Lawyers as the Bearers of Bad News