My Shingle

January 2010

A Look Ahead to 2010: Your Client as Your New Partner

January 4, 2010 by Carolyn Elefant

Many of my blogging colleagues have been trendspotting for 2010 these past two weeks (see the list of posts at the end).  I’m fashionably late, so instead of chiming in with a list, I’ll focus on one trend which is already getting some discussion: 2010 as the year of the client. In the coming decade, [...]

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Client Surveys: Sure They Help Lawyers, But Aren’t They a Pain in the Neck for Clients?

January 3, 2010 by Carolyn Elefant

Client surveys and customer feedback are all the rage these days and law firms are jumping on board. In fact, Matt Homann of LexThink released a great client survey template that’s available at Lawyerist. Like the experts, I’ve always believed, albeit somewhat reflexively, that client surveys improve the client experience.  And I still do.  But [...]

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Solo Practice May Be “S**tlaw.” But It Happens.

January 1, 2010 by Carolyn Elefant

[Update - January 2, 2010 - I have edited the nasty language from my post in response to one of the commenters.  I've been responding to posts like the one at BigDebt for years now and nothing seems to make a dent, so I thought that by using offensive language, I might get the attention [...]

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