Archive for January 2010
Biglaw to Yourlaw: A Recipe for Success
Peter Chaffetz and David Lindsey, founders and partners at newly formed boutique Chaffetz Lindsey could have simply hopped into another big firm life boat after their former firm, Clifford Chance hit stormy weather last year. Instead, they took another course: they launched a boutique that is thriving even as the economy struggles to recover. This…
Read MoreYour Client as Your New Partner
Updated September 20, 2022 Update – Back in 2010, I posted about law firm clients’ growing demand for self-service. Although the will was there, the technology still wasn’t quite ready for prime time. That’s changed, but client demand for self-service hasn’t. And TLDR, it’s not an economic thing, but a sea change in attitude. Starting…
Read MoreClient Surveys: Sure They Help Lawyers, But Aren’t They a Pain in the Neck for Clients?
Client surveys and customer feedback are all the rage these days and law firms are jumping on board. In fact, Matt Homann of LexThink released a great client survey template that’s available at Lawyerist. Like the experts, I’ve always believed, albeit somewhat reflexively, that client surveys improve the client experience. And I still do. But…
Read MoreSolo Practice May Be “S**tlaw.” But It Happens.
[Update – January 2, 2010 – I have edited the nasty language from my post in response to one of the commenters. I’ve been responding to posts like the one at BigDebt for years now and nothing seems to make a dent, so I thought that by using offensive language, I might get the attention…
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