My Shingle

Outsourcing & Hiring

Telephone Talk

June 17, 2006 by Carolyn Elefant

Jim Calloway has a great post on one of the unanswered (pun intended!) questions concerning solo practice:  what’s the best system for answering the phone?  Jim’s post summarizes the pros and cons of (a) outsourcing to a live answering service (uneven quality and costly); (b) using paid employee (who may be low paid and unmotivated) […]

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Outsourcing for Small Firms

April 16, 2006 by Carolyn Elefant

This month at Law Practice Today is a roundtable discussion on whether it makes sense for law firms to outsource. The discussion seems geared for larger firms and talk about outsourcing support staff functions as much as legal research and traditional contract lawyering.  The issue has another article by Ed Poll on choosing a virtual […]

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Who Answers Your Phones: Man or Machine?

March 26, 2006 by Carolyn Elefant

Tom Kane of Legal Marketing Blog posts on the importance of a human answering a phone.  Tom is certainly right that you shouldn’t regularly let phone calls go to voice mail, particularly when you’re in the office.  At the same time, I’m not so certain about the importance of having a receptionist pick up.  As […]

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MyShingle Q&A: Finding Contract Work

January 2, 2006 by Carolyn Elefant

A reader writes: Do you have any recommendations on how to pick up contract work from local attorneys or solos?  I want to approach local firms to see what their needs are for subcontracting out work.  Do you have any ideas on how one should go about doing this?  I’m not looking to do contract […]

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Outsourcing to India, Three Years Later

December 25, 2005 by Carolyn Elefant

One of the best things about a weblog is that it gives you proof that you said something first or spotted a trend way back when.  In my case, I first blogged about the outsourcing to India trend in this January 2003 post.  Now, almost three years later, outsourcing continues to grow.  As this article […]

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Craig’s List Saves the Day!

November 16, 2005 by Carolyn Elefant

From time to time in my practice, I have a need for paralegal type support or quasi-legal  research.  The tasks might include summarizing depositions, finding background on a particular industry, following up on marketing leads, gathering web materials on a recent trend in the law, updating one of  my websites or weblogs or  even doing […]

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Billing for Contract Attorneys – My Mixed Views

June 29, 2005 by Carolyn Elefant

When I put up this post about the ethics of collecting a profit on fees paid to contract attorneys, I didn’t include my own thoughts because my views are mixed. From an ethical perspective, I’m fairly certain there’s no problem with the practice, so long as overall rates are reasonable.  In fact, the entire large […]

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Is There An Ethical Obligation toPass On Cost Savingsfrom Outsourcing?

June 27, 2005 by Carolyn Elefant

Are lawyers required to pass on cost savings from legal outsourcing (or any other cost savings measures to clients?  Rees Morrison considers this question, first raised in another article on outsourcing to India (Daniel Brook, Legal Affairs, May/June 2005 issue)  The article quotes Thomas Morgan, a law professor at GW as stating that bar association […]

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Outsourcing legal research is a

May 29, 2005 by Carolyn Elefant

Outsourcing legal research is  a topic that’s made the discussion rounds on various blogs, MyShingle included.  Well, what about the reverse:  how about exporting your firm’s expertise overseas like this Portland Maine law firm, as described in Portland law firm exporting expertise, Matt Wickenheiser, Maine Today (5/29/05).  Seems that some of my fellow energy regulatory […]

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When a Solo Goes to Trial

March 10, 2005 by Carolyn Elefant

It’s hard enough getting ready for a trial, but as a solo, there’s even more to think about because of staffing constraints, as Kimberly Fanady points out  in this piece, Flying Solo at Trial, Small Firm Business (3/10/05).  Among other tips, Fanady suggests retaining a temp to put files and exhibits in order and calling […]

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