Inspiring, Celebrating & Empowering
Solo & Small Law Firms

Client Relations

Be the Lawyer Who Sits on the Toilet Seat

During the last week of my dad’s life, my sisters, mom and I experienced the best and worst of the medical profession. The lowest point came mid-way through my father’s last week, when my mother and I were accosted in the public lounge outside the intensive care unit (ICU) by one of the doctors who…

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Don’t Poach on Me

Earlier this week, I dropped a few hundred dollars to attend one day of an industry conference.  I didn’t do it for the CLE.  Rather, I  had to guard against other lawyers poaching my client.  Even with my oversight, at least one consultant made an overt, brazen play for my client as I stood by.…

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HALO – Help a Lawyer Out

Professional courtesy. When is the last time you’ve used that phrase, or heard it as anything other than the punchline of a lawyer joke? For me, professional courtesy is one of the aspects of being a lawyer that I most enjoy. Like giving a free consultation to a client sent my way by a colleague.…

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More On Technology Taking Us Back to the Future

Dr. Brest Rosenblum runs a solo family practice in  Aspinwall, Pennsylvania, that hearkens back to the days before healthcare, like law, became a business.   When Dr. Rosenblum’s patients arrive at the office, he greets them in the waiting room and takes down their intake information himself. After hours, when Dr. Rosenblum isn’t available, his patients…

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The Retainer Letter As a Walk Down Memory Lane

I may not be a contract aficionado like Ken Adams, but I love a good retainer agreement.  Though  clean, crisp language and brevity makes me swoon as much as any other lawyer, my affinity for retainer agreements reaches far deeper than the surface:  quite simply, I’m a sucker for the stories behind the the whereas…

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Why Should Your Clients Care That Their Lawyers Don’t Work Weekends?

There’s a small law firm in South Carolina with a Client Expectations policy that’s made a big splash online.  The policy, which bluntly states, “We do not work weekends and do not provide emergency numbers for weekends….We make mistakes…” attracted notice from the ABA Journal and generated discussion at several blogs, including Jim Calloway’s Practice…

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The Virtual Law Office Debate: Virtually Impossible To Succeed or Not?

There’s an interesting debate over at Lee Rosen’s Divorce Discourse blog, in response to his provocatively titled-post, What the Virtual Office Advocates Aren’t Telling You. Lee argues that despite all of the buzz over virtual law offices, they’re unlikely to succeed because “there’s not much demand among clients for a virtual practice.” Lee elaborates: A…

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Why I Won’t Let My Clients Set My Fees: It’s Not Their Job to Do My Work

Over at Slaw.ca, one of my very favorite bloggers, Jordan Furlong, offers up a couple of innovative alternative billing ideas, including a recent and somewhat controversial initiative of 300 lawyer, UK-based CMS Cameron McKenna: letting clients decide what to pay. Though many might assume that if left to their own devices, clients would pay their…

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