Inspiring, Celebrating & Empowering
Solo & Small Law Firms

Client Relations

Why Should Your Clients Care That Their Lawyers Don’t Work Weekends?

There’s a small law firm in South Carolina with a Client Expectations policy that’s made a big splash online.  The policy, which bluntly states, “We do not work weekends and do not provide emergency numbers for weekends….We make mistakes…” attracted notice from the ABA Journal and generated discussion at several blogs, including Jim Calloway’s Practice…

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The Virtual Law Office Debate: Virtually Impossible To Succeed or Not?

There’s an interesting debate over at Lee Rosen’s Divorce Discourse blog, in response to his provocatively titled-post, What the Virtual Office Advocates Aren’t Telling You. Lee argues that despite all of the buzz over virtual law offices, they’re unlikely to succeed because “there’s not much demand among clients for a virtual practice.” Lee elaborates: A…

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Why I Won’t Let My Clients Set My Fees: It’s Not Their Job to Do My Work

Over at Slaw.ca, one of my very favorite bloggers, Jordan Furlong, offers up a couple of innovative alternative billing ideas, including a recent and somewhat controversial initiative of 300 lawyer, UK-based CMS Cameron McKenna: letting clients decide what to pay. Though many might assume that if left to their own devices, clients would pay their…

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What If Your Retainer Agreement Could Look Like This?

Credit Card Agreement After reading this post at the Public Citizens Law & Policy Blog (H/T Legal Blogwatch) about simplicity guru Alan Siegel’s efforts to cleanse the gobbledygook from consumer agreements, my first thought was that if Siegel succeeds, then Minneapolis, Minnesota solo lawyer and bloggerGraham Martinwill have to find another topic to replace his…

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Lindsay Lohan: Dream or Nightmare Client for Newbie Solo?

So here’s a practice management issue that law school doesn’t teach: You’re a newbie solo who passed the bar nine months ago and opened a law firm right afterwards.  Suddenly, the phone rings:  it’s a Hollywood superstar on the line, she’s  looking for a criminal defense lawyer to represent her and she’s picked you!  Trouble…

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Warning Our Clients About the Dangers of Oversharing on Social Media

A while back, a colleague of mine had to deal with a client who fell squarely into the “with clients like these, who needs enemies” category.  This client had shared copies of all of my colleague’s emails to him  with of the opposing parties in the case.  Worse, my colleague didn’t learn about the disclosure…

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BonaFide Office Rules – A Rejoinder by Tannebaum

Last week, I  criticized a ruling out of New Jersey interpreting the bonafide office rule to prohibit virtual offices.  I argued that the rule (1) would force lawyers to hire staff and rent full time space, thereby raising the cost of legal services and (2) make it difficult for recently unemployed lawyers and female lawyers…

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