Cherry Blossoms, 2005

David Giacalone reminded me that it’s cherry blossom time here in DC.  Unfortunately, I have been so busy with a very important brief that I don’t think I will have a chance to see them this year.  But here are some photos from 2005:

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Small Time Lawyer, Big Time Impact

This article on the death of New York attorney, Joel Scelsi, will make you proud to be called a “small town lawyer.”  Where else can you handle such a wide array of cases and be known around town as the person to go to for help if someone finds themselves in trouble. After reading articles…

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Who Answers Your Phones: Man or Machine?

Tom Kane of Legal Marketing Blog posts on the importance of a human answering a phone.  Tom is certainly right that you shouldn’t regularly let phone calls go to voice mail, particularly when you’re in the office.  At the same time, I’m not so certain about the importance of having a receptionist pick up.  As…

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Doctor-Patient, Clients or Customers?

Lawyers aren’t the only ones starting to focus on the importance of client relations (as evidenced by the proliferation of blogs like What About Clients and In Search of Perfect Client Service).  Peter Salgo, a professor of medicine at Columbia University, has this op-ed piece The Doctor Will See You Now for Seven Minutes in…

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By Price Alone?

There’s been some discussion on some of the listserves that I frequent about the Brodsky Law Firm which competes, proudly and flagrantly, on price alone.  Predictably, Brodsky’s strategy has generated a slew of remarks like “you get what you pay for” or comments critical of this “race to the bottom,” but I see things a…

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