March 22, 2006
by Carolyn Elefant
Lawyers aren’t the only ones starting to focus on the importance of client relations (as evidenced by the proliferation of blogs like What About Clients and In Search of Perfect Client Service). Peter Salgo, a professor of medicine at Columbia University, has this op-ed piece The Doctor Will See You Now for Seven Minutes in [...]
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Client Relations
March 22, 2006
by Carolyn Elefant
There’s been some discussion on some of the listserves that I frequent about the Brodsky Law Firm which competes, proudly and flagrantly, on price alone. Predictably, Brodsky’s strategy has generated a slew of remarks like "you get what you pay for" or comments critical of this "race to the bottom," but I see things a [...]
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Law Practice Management