Help Clients and Stay Sane — With Questions

Are you tired of clients calling on weekends? Or explaining to clients over and over again how long a case will take to resolve?  Or dealing with complaints about not returning an unscheduled phone call for two days? Law practice doesn’t have to be that way.  Sure, most lawyers will always deal with unavoidable emergencies…

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SIX HARD DON’TS FOR RETAINER AGREEMENTS

Lawyers have reasonably discretion over what terms to include in a Retainer Agreement depending upon the type of case and applicable ethics rules.  That said, there are some hard don’ts, i.e., terms that you don’t want to ever include.  Here’s a quick sampling: 1.         Don’t Overpromise – Avoid representations in your Retainer Agreement like “we…

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We Always Remember the First

Do you remember your first? For me, it was an accomplished older gentleman who had worked for various contractors on marine-related projects and now hoped to start a non-profit organization to support educational activities on ocean thermal energy.  We met at a lunch that I hadn’t intended to attend – the venue was an hour…

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Should Law Firm Owners Speak Their Truth?

speak up

I came across this great story about  Penzeys Spices, a family-owned, national spice retailer that has spent over $700,000 on Facebook ads supporting President Trump’s impeachment.  At a time when businesses face backlash even over a celebrity spokesperson’s views or donations to certain causes, company owner Bill Penzey’s bold statements have likewise cost him business…

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Is Your Law Firm Delivering What Today’s Clients Want?

A recent  study by  Deloitte  reveals what today’s consumers want – and sad to say, it’s not anything that remotely resembles what today’s law firms offer.   Take a look at this summary chart from the report – and let’s run through how law firms stack up: Value, Availability, Convenience and Ease  Consumers’ top three…

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Leave Your Clients Better Off Than When You Found Them

Most clients come to us at the darkest hour of their lives. Some have reached the end of long marriages that they struggled unsuccessfully to keep intact, others have put up with degrading harassment on the job until they can take it no more while others face years in prison.  Even those clients who retain …

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Power Hour #5: Send Four Thank You’s

Lots of lawyers make a big deal about sending Thanksgiving cards to stand out from the rush of holiday cards. Trouble is, even TurkeyDay greetings have become oversaturated. Starting next week, I’ll receive at least five or six autumn-themed cards with leaves or Pilgrims, wishing me a Happy Thanksgiving with at best, a personal signature…

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