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Client Relations

Red Flag Client Bingo!

February 19, 2014 by Carolyn Elefant

Clients who forget checkbooks. Or want to bring a case for the principle of the thing. Or who assure you that they’ve got a multi-million dollar, slam dunk claim.  If you’ve practiced law for even three weeks, you’ve probably encountered at least one of these red-flags. Trouble is, starting out, you may not recognize these […]

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Marketing to the Low Hanging Fruit: Old, Old Contacts

February 14, 2014 by Carolyn Elefant

Here on the East Coast, we’ve had a long, hard winter. Between bitter cold, sleet and snow, delayed school openings and court and government shut-downs, it’s been difficult to find the energy to get through the work in front of me, let alone slog through the litany of marketing staples  — law firm newsletter, Twitter, […]

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Uber Lessons for Law Practice

January 31, 2014 by Carolyn Elefant

A few night ago, I left the office late after completing a day-long telephonic hearing in a different time zone. Because of the late hour and the freezing weather, I decided to treat myself to a cab ride home instead of waiting for the metro at my stop and then again, at the connection. At […]

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Three TakeAways From The MeetUp With Priori Founders on Serving Small Businesses

January 27, 2014 by Carolyn Elefant

Last week, MyShingle held our second DC-based meet up featuring Priori Legal founders Basha Frost Rubin and Mirra Levitt. Though 48 people registered for the event unfortunately, the weather didn’t cooperate and between federal government shut-down, early law firm closings and unplowed roads, attendance was lighter than expected. Nevertheless, we still went ahead with the […]

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It’s Not Too Late For End of the Year Holiday Outreach

December 20, 2013 by Carolyn Elefant

You had the best intentions for celebrating your clients and colleagues this holiday season. First, it was branded calendars or chargers or thumb drives for clients and colleagues as a holiday gift, but your budget couldn’t quite cover it.  So, you downscaled to printed holiday cards but you didn’t place the order in time. Then, […]

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Twenty-First Century Solutions to the Age-Old Problem of Lawyers Who Abandon Practices Due to Death, Incapacity or Illness

December 2, 2013 by Carolyn Elefant

The problem of lawyers abandoning a practice and leaving clients in the lurch is hardly new. Yet abandoned law practices are increasingly becoming a crisis for the legal profession reports Cincinnati Enquirer and Lexington Herald. In Kentucky, a recent tragic spike in the number of lawyer suicides  (six in 2012 alone) galvanized the bar’s attention […]

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What’s Your Client’s View in the Client Portal?

August 1, 2013 by Carolyn Elefant

A few months ago at the Iron Tech Competition at Georgetown Law School, one of the judges asked one of the teams one the best questions I’ve ever heard and have been pondering since: What does the system look like from the client’s side? Yet do you have any idea of how that “client portal” […]

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How Informed Client Consent Requirement for Use of the Cloud Wil Drive Clients to Non-Lawyer Providers

July 9, 2013 by Carolyn Elefant

My friend, co-author and cloud guru Nicole Black recently reported  on Connecticut’s new opinion  on cloud computing.   To its credit, Connecticut did not mandate obtaining client consent for use of the cloud. Rather, it suggested that lawyers consider seeking consent commensurate with the level of security required. Thus, if you’re representing Edward Snowden, you’d […]

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Real Life Legal: Opposing Counsel Throw Up Barriers to Unbundled Services

July 5, 2013 by Carolyn Elefant

(Note – I spoke too soon in my earlier post – but I had to get this off my chest!) This past February 2013, the ABA passed this Resolution to encourage practitioners  (presumably solos and pre-paid providers, since those committees co-sponsored the resolution) to provide unbundled legal services.  No doubt, most ardent proponents of unbundled […]

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Retain or Refer? What’s the Best Way for Solos/Smalls To Take Care of Their Best Clients?

June 25, 2013 by Carolyn Elefant

A colleague recently sought advice on the following (facts have been changed): I recently achieved a fantastic result for an out of state client who had a matter in my jurisdiction.  The client now wants me to help with all of his legal work, and asked me to assist with a matter in his home […]

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