Client Relations
MyShingle Question of the Week: Where Do You Do Your Meet, Eat & Greet?
I’m experimenting with a question of the week here at MyShingle – just a short question related to anything of interest to lawyers running a practice or thinking about it from law practice management or tech, recommendations on how to guides or CLE providers to thoughts on why you started a firm or who your…
Read MoreYour Client as Your New Partner
Updated September 20, 2022 Update – Back in 2010, I posted about law firm clients’ growing demand for self-service. Although the will was there, the technology still wasn’t quite ready for prime time. That’s changed, but client demand for self-service hasn’t. And TLDR, it’s not an economic thing, but a sea change in attitude. Starting…
Read MoreClient Surveys: Sure They Help Lawyers, But Aren’t They a Pain in the Neck for Clients?
Client surveys and customer feedback are all the rage these days and law firms are jumping on board. In fact, Matt Homann of LexThink released a great client survey template that’s available at Lawyerist. Like the experts, I’ve always believed, albeit somewhat reflexively, that client surveys improve the client experience. And I still do. But…
Read MoreShould Lawyers Suggest Social Media to Clients As An Alternative to A Pricey Lawsuit?
Whenever I get a call from a client who has a matter too small to justify my rates or referral to another attorney service, I’ll try to suggest alternatives. In fact, like many lawyers, I keep a list of contact information and websites for legal aid and pro bono groups, law school clinics, small claims…
Read MoreBiglaw is Selling Connections. Can You?
In the past, I’ve recommended Meetup.com as a resource for solo and small firm lawyers seeking speaking engagements. Meetup.com makes it easy to find one of thousands of groups that meet locally and which might have an interest in hosting a legal speaker on a relevant topic. Though I know of many solo and small…
Read MoreDo Legal Flat Fees Encourage Freeloading?
Updated September 1, 2022 When I posted this a dozen years ago, many lawyers feared flat fees because they assumed that freeloading clients would take advantage. But there are ways to guard against that with some of the information provided in The Legal ClauseIt . But there’s another issue too: lawyers also exaggerate the freeloader…
Read MoreClient Confidentiality Is Paramount, But Communication Matters More
Back in the day when I started my law firm and handled court appointed criminal cases, my first meeting with my clients usually took place in the noisy, cramped holding cell behind the courtrooms. On warm days especially, the cells teemed with waiting defendants and I’d have to yell my client’s name loudly so they’d…
Read MoreWhat Does the “Good Enough” Phenomenon Mean for Solos?
There’s been a discernible silence in the legal blogosphere over Robert Capps’ recent article, The Good Enough Revolution: When Cheap and Simple Is Just Fine from Wired.com. Perhaps it’s because uber-trendspotter Jordan Furlong wrote about the Good Enough trend a full year ago and the topic is already yesterday’s news. More likely, lawyers haven’t been…
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